Take our Survey
We value your feedback and comments! Please take a few moments to fill out the survey below, and click the "Submit" button when you're finished.
Thank you for your help.
We would like you to think about the last time you were in touch with us.
Overall, how was your experience of our service?
Survey Results
| Submitted Date | Please select | Optional: Do you have any other comments or suggestions? |
| 02/12/2020 19:18 | Very good | It is so much harder for my doctor, nurses and staff at my surgery to carry out their usual extemporary care but they still gave me the highest standard of care in as safe a way as possible. |
| 02/12/2020 19:17 | Very good | Really felt safe. Doctor was very though and reassuring |
| 02/12/2020 19:16 | Very good | It's always good service |
| 02/12/2020 19:16 | Very good | The exact service, requested, expected and provided |
| 02/12/2020 19:16 | Very good | |
| 02/12/2020 19:16 | Very good | Quick prompt efficient service |
| 02/12/2020 19:15 | Very good | The staff and GPs are all very pleasant considering the stress they must be under. I really appreciate the dedication helping others above their own safety. |
| 02/12/2020 19:15 | Very good | Prompty efficient and friendly |
| 02/12/2020 19:15 | Very good | I consider myself incredibly lucky to have The Cranes as my local surgery. Every single member of staff is a credit to their profession. Can't fault them in any way. |
| 02/12/2020 19:14 | Good | |
| 02/12/2020 19:14 | Very good | Prompt pleasant interested efficient |
| 02/12/2020 19:13 | Very good | Prompt efficient and friendly |
| 02/12/2020 19:13 | Very good | I was not kept waiting and received a warm welcome. |
| 02/12/2020 19:13 | Very good | |
| 26/11/2020 11:44 | Very good | No |
| 23/11/2020 14:49 | Very good | Very organised, ran on time and felt very safe given the current circumstances. |
| 23/11/2020 14:45 | Very good | Well they are brilliant poeple and really care |
| 23/11/2020 14:44 | Very good | Important appt available at short notice |
| 23/11/2020 14:23 | Very good | The staff are very friendly and nothing is too much trouble. |
| 23/11/2020 14:22 | Very good | Because doctors and nurses all way look after you |
| 23/11/2020 14:22 | Very good | Because it was good however afterwards I thought there was no obvious hand sanitizer |
| 23/11/2020 14:21 | Very good | I find every one in the surgery so kind and very gentle |
| 23/11/2020 14:20 | Very good | Wonderful surgery. Excellent people |
| 23/11/2020 10:12 | Very good | Excellent as always |
| 18/11/2020 09:58 | Very good | Friendly faces charming staff Quick and efficient |
| 18/11/2020 09:53 | Very good | Well organised Flu vaccine clinic |
| 18/11/2020 09:52 | Very good | |
| 18/11/2020 09:52 | Very good | Safe hygienic surgery yet still welcoming and quick |
| 18/11/2020 09:51 | Very good | Always nice polite service |
| 16/11/2020 18:30 | Very good | I attend the nurses regularly and find them excellent aling with the phlebotomists and reception staff. |
| 16/11/2020 18:29 | Very good | My appointment was on time. I received a reminder beforehand. The flu vaccine session was well organised. Much appreciated in these striken times. |
| 16/11/2020 15:33 | Very good | Flu jab clinic held at church. Fantastic organisation, checked in quickly, saw nurse quickly. Excellent Covid precautions. Should'nt be surprised as this surgery is always excellent |
| 16/11/2020 15:27 | Very good | Organised, on time, efficient |
| 16/11/2020 15:26 | Very good | Quick efficient and all smiles to under the masks. |
| 16/11/2020 14:49 | Very good | Quick efficient service |
| 16/11/2020 14:48 | Good | Administration of flu jab done v.Efficiently but NHS advised wrong venue |
| 16/11/2020 14:46 | Very good | Very kind and proactive nurse check on my asthma |
| 16/11/2020 14:46 | Very good | Caring, helpful, friendly nursers, doctors and reception. |
| 16/11/2020 14:45 | Very good | The staff are always extremely helpful |
| 16/11/2020 14:44 | Very good | |
| 16/11/2020 14:44 | Very good | Efficient and pleasant |
| 16/11/2020 14:40 | Very good | Very professional, friendly and knowledgable service. |
| 16/11/2020 14:39 | Very good | Christina was very friendly And professional made me feel at ease and very gentle.. |
| 16/11/2020 14:36 | Very good | Always treated well |
| 05/11/2020 12:48 | Good | Easy to book. Friendly. Timely. Clean. Good COVID 19 precautions in place. |
| 05/11/2020 12:48 | Very good | Very efficient service, all very well organised |
| 05/11/2020 12:47 | Very good | Went for my flu jab conducted in the local church & it was extremely well organised & safely done |
| 05/11/2020 12:46 | Very good | Very efficient. Staff pleasant. Flu jab was less that two minutes from start to finish |
| 05/11/2020 12:46 | Very good | Easy-booking and no waiting |
| 05/11/2020 12:45 | Very good | Brilliantly organised, everyone friendly and frofessional |
| 05/11/2020 12:45 | Very good | Flu jab arrangements perfect! |
| 05/11/2020 12:45 | Very good | Very polite and friendly and professional well done |
| 05/11/2020 12:44 | Very good | Friendly nurses & doctors always smiling & happy |
| 05/11/2020 12:44 | Very good | Very well organised process by all concerned and that meant an excellent process for patients |
| 05/11/2020 12:43 | Very good | Taken on time and out within minutes |
| 05/11/2020 12:43 | Very good | Flu Vaccine - was able to book appointment online and appointment with nurse Anne Moss was friendly and efficient ( in and out in 2 mins). |
| 05/11/2020 12:42 | Very good | |
| 05/11/2020 12:42 | Very good | I was a little early they took me straight sway, everything was organized the jab was painless and I was out in a few minutes job done. |
| 05/11/2020 12:38 | Very good | Brilliantly organised and great service as always |
| 28/10/2020 19:26 | Very good | Everyone was friendly and efficient |
| 28/10/2020 19:25 | Very good | Efficient, professional, careing and knowledgeable |
| 26/10/2020 15:02 | Very good | Daughter left after her immunisation saying nurses are very kind what higher praise can that be? |
| 26/10/2020 14:58 | Good | Assistance is now too distant. Do not feel things are resolved as well as face to face. |
| 26/10/2020 14:57 | Very good | Quick friendly and professional |
| 26/10/2020 14:55 | Very good | Very good thank you |
| 26/10/2020 14:55 | Neither good nor poor | Complete lack of privacy |
| 26/10/2020 14:54 | Very good | It was very easy to book appointment. The treatment was administered promptly and very efficiently. Nurses were very helpful and welcoming. I felt very safe. |
| 26/10/2020 14:53 | Very good | Friendly staff |
| 26/10/2020 14:53 | Very good | The staff are kind friendly and efficient. |
| 26/10/2020 14:52 | Very good | Punctual and thorough |
| 26/10/2020 14:52 | Very good | Well organised, highly efficient. Delightful nurses and staff. |
| 26/10/2020 14:51 | Very good | Straight in and out/no waiting, and flu jab given very well just felt tiny prick |
| 26/10/2020 14:43 | Very good | My flu jab visit. Went like clockwork. No problems at all. |
| 26/10/2020 14:43 | Very good | The nurse was very efficient pleasant and fast ! |
| 26/10/2020 14:41 | Very good | 1st appointment for my smear test at this practice Very Gentle and considerate |
| 26/10/2020 14:36 | Very good | Flu jab, in local church, went like a dream |
| 26/10/2020 14:35 | Very good | Prompt and efficient service |
| 26/10/2020 14:34 | Very good | The ladies from my surgery are all special, make you feel wanted |
| 26/10/2020 14:34 | Very good | Very well managed |
| 26/10/2020 14:33 | Neither good nor poor | We had conflicting notices about our flu jabs |
| 26/10/2020 14:33 | Very good | Because it was, what else is there to say? |
| 26/10/2020 14:32 | Very good | Excellent understanding staff |
| 17/10/2020 16:20 | Very good | |
| 14/10/2020 12:20 | Extremely likely | Very quick and efficiently organised |
| 14/10/2020 12:20 | Extremely likely | Well organised Flu vaccination process. |
| 14/10/2020 12:19 | Extremely likely | The precautions because of the Covid virus were excellent and our flu jabs were carried out quickly and efficiently. |
| 14/10/2020 12:18 | Extremely likely | This surgery offers professional and friendly from all members |
| 14/10/2020 12:17 | Extremely likely | No wait, pleasant staff |
| 14/10/2020 12:16 | Extremely likely | Very efficient, on time, hope I don't get a cold now. |
| 14/10/2020 12:15 | Extremely likely | Always helpful and friendly. Always professional |
| 14/10/2020 12:15 | Extremely likely | Excellent experience throughout |
| 14/10/2020 12:14 | Extremely likely | ALL the Staff, from the 2 lovely Receptionists (Maria & Molly) to the Nurse (Jill) were so so helpful, professional & friendly. Also when I had my Flu Jab, I did'nt feel a thing! |
| 14/10/2020 12:12 | Extremely likely | The advice and service is exceptional in these challenging times |
| 14/10/2020 12:11 | Likely | They are all very helpful and caring |
| 14/10/2020 12:11 | Extremely likely | The nurse I saw was very kind and caring and reception staff are friendly and helpful |
| 14/10/2020 12:10 | Extremely likely | Blood rest right on time. Very efficient and friendly and little pain!! |
| 14/10/2020 11:38 | Extremely likely | You did what said on the tin |
| 14/10/2020 11:38 | Extremely likely | Flu jab was quick, efficient and painless. Thank you |
| 14/10/2020 11:37 | Extremely likely | Excellent service quick very efficient |
| 14/10/2020 11:37 | Likely | Efficient fast and friendly |
| 14/10/2020 11:36 | Likely | Quick and efficient. It was only a blood test. |
| 14/10/2020 11:36 | Extremely likely | Very professional and friendly |
| 14/10/2020 11:30 | Likely | It was quick service & the staff was welcoming |
| 14/10/2020 11:29 | Extremely likely | Friendly and quick |
| 14/10/2020 11:29 | Extremely likely | Great staff, so efficient |
| 14/10/2020 11:29 | Extremely likely | I did'nt have to wait long for an appointment and I was seen on time |
| 14/10/2020 11:28 | Extremely likely | Efficient friendly and on time |
| 14/10/2020 11:25 | Extremely likely | Efficient speedy and pleasant staff |
| 14/10/2020 11:24 | Extremely likely | Well organised, speedy and efficient |
| 14/10/2020 11:24 | Extremely likely | Went for flu jab. Clinic organised in church adjacent to surgery and coul not have been more efficient. Staff friendly and courteous as always. |
| 14/10/2020 11:23 | Extremely likely | prompt and efficient |
| 14/10/2020 11:23 | Extremely likely | it was very organised in and out no problem |
| 14/10/2020 10:42 | Extremely likely | I'm very needle phobic and I'm due a blood test next week but just had blood pressure done today. The lovely nurse Jill has totally relaxed me for next week. I'm in very safe hands! I'm new to this surgery and am amazed that even during this pandemic how |
| 02/10/2020 14:42 | Extremely likely | Everyone was friendly |
| 02/10/2020 14:42 | Extremely likely | Very efficient - as always |
| 02/10/2020 14:41 | Extremely likely | The doctor has sorted my BP The nurses sorted my blood test with no problem |
| 26/09/2020 14:30 | Extremely likely | Staff wonderful, distancing feels safe |
| 26/09/2020 14:29 | Extremely likely | My surgery is fantastic, the counter staff are very helpful and get me an appointment ASAP! Unlike other surgeries |
| 19/09/2020 15:35 | Extremely likely | |
| 19/09/2020 14:20 | Extremely likely | GP surgery are easily contactable and always helpful |
| 16/09/2020 18:44 | Extremely likely | Always brilliant service |
| 09/09/2020 19:13 | Extremely likely | Always seen on time; very Covid aware; polite and helpful and nothing is too much bother |
| 09/09/2020 18:54 | Extremely likely | Felt safe going into surgery,very prompt |
| 09/09/2020 18:54 | Extremely likely | Always excellent service |
| 09/09/2020 18:49 | Extremely likely | |
| 05/09/2020 18:01 | Extremely likely | Efficient and friendly |
| 05/09/2020 18:00 | Extremely likely | The whole process was well managed. Very efficient service. |
| 05/09/2020 17:58 | Extremely likely | Efficient and pleasant |
| 02/09/2020 18:40 | Extremely likely | Prompt efficient service |
| 02/09/2020 18:40 | Likely | Efficient as ever |
| 02/09/2020 18:39 | Extremely likely | Very prompt good service. |
| 29/08/2020 18:43 | Extremely likely | Very clear Covid instructions. All staff polite and helpful from phone call through to surgery visit and treatment. |
| 28/08/2020 15:40 | Extremely likely | Quick efficient safe friendly |
| 28/08/2020 15:40 | Extremely likely | V attentive to needs, when important |
| 22/08/2020 17:07 | Extremely likely | I have to have regular blood tests. The nurses. Staff and doctors are fantastic. They always have time for you. They are all very understanding people |
| 22/08/2020 17:07 | Extremely likely | All systems great |
| 22/08/2020 17:04 | Likely | Outstanding GP and staff first and foremost. No waiting for appointments, prompt attention, safe environment, very pleasant and professional environment. |
| 20/08/2020 11:48 | Extremely likely | |
| 15/08/2020 13:21 | Extremely likely | Saw the nurse today and found her to be very helpful |
| 14/08/2020 09:35 | Extremely likely | |
| 12/08/2020 18:18 | Extremely likely | Well organized and caring staff |
| 12/08/2020 17:56 | Extremely likely | |
| 12/08/2020 17:53 | Extremely likely | Friendly, efficient,timely |
| 05/08/2020 17:53 | Extremely likely | Great care taken with infection control , appointment on time and friendly staff |
| 05/08/2020 17:25 | Extremely likely | Smiley greeting and prompt service seeing the nurse |
| 05/08/2020 17:23 | Extremely likely | Kind, caring, supportive and easy to talk to. No problem getting an appointment |
| 01/08/2020 16:41 | Extremely likely | Friendly and caring staff. Social distancing, PPI, etc |
| 01/08/2020 15:25 | Likely | Blood had to be taken and I am one of those difficult ones and it went well |
| 29/07/2020 18:37 | Extremely likely | Attention was paid to patient safety |
| 29/07/2020 18:37 | Extremely likely | Always an excellent service and expertly managed during the challenging times with Covid 19 limitations |
| 29/07/2020 18:36 | Extremely likely | A very welcoming experience and professionally conducted |
| 22/07/2020 19:00 | Extremely likely | I went straight in for a blood test with no hassle & it's usually hard to get blood from my veins & sometimes It takes several attempts but Gill the nurse is always an expert and draws blood first time |
| 22/07/2020 18:59 | Extremely likely | |
| 18/07/2020 16:02 | Extremely likely | Because they provide excellent service and patient care |
| 18/07/2020 15:26 | Extremely likely | Efficient and on time |
| 11/07/2020 17:15 | Extremely likely | |
| 11/07/2020 17:15 | Extremely likely | Felt very welcome and was approached with care. I also felt very comfortable and was treated with pure kindness |
| 11/07/2020 17:14 | Extremely likely | Because the staff are familiar with my health needs and a new concern I raised was swiftly actioned |
| 01/07/2020 18:26 | Likely | On time and very helpful |
| 27/06/2020 18:43 | Extremely likely | Always polite and helpful |
| 19/06/2020 09:22 | Extremely likely | Always an excellent service |
| 19/06/2020 09:21 | Extremely likely | The service and care are always excellent |
| 12/06/2020 15:12 | Extremely likely | Good practices during a difficult time. Good communication |
| 12/06/2020 15:11 | Likely | Prompt efficient and caring |
| 06/06/2020 15:00 | Extremely likely | Jill is very professional and friendly with it |
| 27/05/2020 18:36 | Extremely likely | Cos it's true. |
| 23/05/2020 15:54 | Extremely likely | I spoke to Kristina the nurse who was very knowledgable of my current situation regarding my cholesterol and gave me some sound advice for the future |
| 18/05/2020 14:23 | Extremely likely | Warm, friendly, professional, competent, and on time |
| 18/05/2020 14:22 | Extremely likely | The service and care are always excellent |
| 18/05/2020 14:21 | Extremely likely | Nurse very good |
| 16/05/2020 17:53 | Extremely likely | Appointment on time, dealt with professional skill and empathy, well organised to prevent coronaviras infection |