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We would like you to think about the last time you were in touch with us.

Overall, how was your experience of our service?

Survey Results

Submitted Date Please select Optional: Do you have any other comments or suggestions?
02/12/2020 19:18 Very good It is so much harder for my doctor, nurses and staff at my surgery to carry out their usual extemporary care but they still gave me the highest standard of care in as safe a way as possible.
02/12/2020 19:17 Very good Really felt safe. Doctor was very though and reassuring
02/12/2020 19:16 Very good It's always good service
02/12/2020 19:16 Very good The exact service, requested, expected and provided
02/12/2020 19:16 Very good  
02/12/2020 19:16 Very good Quick prompt efficient service
02/12/2020 19:15 Very good The staff and GPs are all very pleasant considering the stress they must be under. I really appreciate the dedication helping others above their own safety.
02/12/2020 19:15 Very good Prompty efficient and friendly
02/12/2020 19:15 Very good I consider myself incredibly lucky to have The Cranes as my local surgery. Every single member of staff is a credit to their profession. Can't fault them in any way.
02/12/2020 19:14 Good  
02/12/2020 19:14 Very good Prompt pleasant interested efficient
02/12/2020 19:13 Very good Prompt efficient and friendly
02/12/2020 19:13 Very good I was not kept waiting and received a warm welcome.
02/12/2020 19:13 Very good  
26/11/2020 11:44 Very good No
23/11/2020 14:49 Very good Very organised, ran on time and felt very safe given the current circumstances.
23/11/2020 14:45 Very good Well they are brilliant poeple and really care
23/11/2020 14:44 Very good Important appt available at short notice
23/11/2020 14:23 Very good The staff are very friendly and nothing is too much trouble.
23/11/2020 14:22 Very good Because doctors and nurses all way look after you
23/11/2020 14:22 Very good Because it was good however afterwards I thought there was no obvious hand sanitizer
23/11/2020 14:21 Very good I find every one in the surgery so kind and very gentle
23/11/2020 14:20 Very good Wonderful surgery. Excellent people
23/11/2020 10:12 Very good Excellent as always
18/11/2020 09:58 Very good Friendly faces charming staff Quick and efficient
18/11/2020 09:53 Very good Well organised Flu vaccine clinic
18/11/2020 09:52 Very good  
18/11/2020 09:52 Very good Safe hygienic surgery yet still welcoming and quick
18/11/2020 09:51 Very good Always nice polite service
16/11/2020 18:30 Very good I attend the nurses regularly and find them excellent aling with the phlebotomists and reception staff.
16/11/2020 18:29 Very good My appointment was on time. I received a reminder beforehand. The flu vaccine session was well organised. Much appreciated in these striken times.
16/11/2020 15:33 Very good Flu jab clinic held at church. Fantastic organisation, checked in quickly, saw nurse quickly. Excellent Covid precautions. Should'nt be surprised as this surgery is always excellent
16/11/2020 15:27 Very good Organised, on time, efficient
16/11/2020 15:26 Very good Quick efficient and all smiles to under the masks.
16/11/2020 14:49 Very good Quick efficient service
16/11/2020 14:48 Good Administration of flu jab done v.Efficiently but NHS advised wrong venue
16/11/2020 14:46 Very good Very kind and proactive nurse check on my asthma
16/11/2020 14:46 Very good Caring, helpful, friendly nursers, doctors and reception.
16/11/2020 14:45 Very good The staff are always extremely helpful
16/11/2020 14:44 Very good  
16/11/2020 14:44 Very good Efficient and pleasant
16/11/2020 14:40 Very good Very professional, friendly and knowledgable service.
16/11/2020 14:39 Very good Christina was very friendly And professional made me feel at ease and very gentle..
16/11/2020 14:36 Very good Always treated well
05/11/2020 12:48 Good Easy to book. Friendly. Timely. Clean. Good COVID 19 precautions in place.
05/11/2020 12:48 Very good Very efficient service, all very well organised
05/11/2020 12:47 Very good Went for my flu jab conducted in the local church & it was extremely well organised & safely done
05/11/2020 12:46 Very good Very efficient. Staff pleasant. Flu jab was less that two minutes from start to finish
05/11/2020 12:46 Very good Easy-booking and no waiting
05/11/2020 12:45 Very good Brilliantly organised, everyone friendly and frofessional
05/11/2020 12:45 Very good Flu jab arrangements perfect!
05/11/2020 12:45 Very good Very polite and friendly and professional well done
05/11/2020 12:44 Very good Friendly nurses & doctors always smiling & happy
05/11/2020 12:44 Very good Very well organised process by all concerned and that meant an excellent process for patients
05/11/2020 12:43 Very good Taken on time and out within minutes
05/11/2020 12:43 Very good Flu Vaccine - was able to book appointment online and appointment with nurse Anne Moss was friendly and efficient ( in and out in 2 mins).
05/11/2020 12:42 Very good  
05/11/2020 12:42 Very good I was a little early they took me straight sway, everything was organized the jab was painless and I was out in a few minutes job done.
05/11/2020 12:38 Very good Brilliantly organised and great service as always
28/10/2020 19:26 Very good Everyone was friendly and efficient
28/10/2020 19:25 Very good Efficient, professional, careing and knowledgeable
26/10/2020 15:02 Very good Daughter left after her immunisation saying nurses are very kind what higher praise can that be?
26/10/2020 14:58 Good Assistance is now too distant. Do not feel things are resolved as well as face to face.
26/10/2020 14:57 Very good Quick friendly and professional
26/10/2020 14:55 Very good Very good thank you
26/10/2020 14:55 Neither good nor poor Complete lack of privacy
26/10/2020 14:54 Very good It was very easy to book appointment. The treatment was administered promptly and very efficiently. Nurses were very helpful and welcoming. I felt very safe.
26/10/2020 14:53 Very good Friendly staff
26/10/2020 14:53 Very good The staff are kind friendly and efficient.
26/10/2020 14:52 Very good Punctual and thorough
26/10/2020 14:52 Very good Well organised, highly efficient. Delightful nurses and staff.
26/10/2020 14:51 Very good Straight in and out/no waiting, and flu jab given very well just felt tiny prick
26/10/2020 14:43 Very good My flu jab visit. Went like clockwork. No problems at all.
26/10/2020 14:43 Very good The nurse was very efficient pleasant and fast !
26/10/2020 14:41 Very good 1st appointment for my smear test at this practice Very Gentle and considerate
26/10/2020 14:36 Very good Flu jab, in local church, went like a dream
26/10/2020 14:35 Very good Prompt and efficient service
26/10/2020 14:34 Very good The ladies from my surgery are all special, make you feel wanted
26/10/2020 14:34 Very good Very well managed
26/10/2020 14:33 Neither good nor poor We had conflicting notices about our flu jabs
26/10/2020 14:33 Very good Because it was, what else is there to say?
26/10/2020 14:32 Very good Excellent understanding staff
17/10/2020 16:20 Very good  
14/10/2020 12:20 Extremely likely Very quick and efficiently organised
14/10/2020 12:20 Extremely likely Well organised Flu vaccination process.
14/10/2020 12:19 Extremely likely The precautions because of the Covid virus were excellent and our flu jabs were carried out quickly and efficiently.
14/10/2020 12:18 Extremely likely This surgery offers professional and friendly from all members
14/10/2020 12:17 Extremely likely No wait, pleasant staff
14/10/2020 12:16 Extremely likely Very efficient, on time, hope I don't get a cold now.
14/10/2020 12:15 Extremely likely Always helpful and friendly. Always professional
14/10/2020 12:15 Extremely likely Excellent experience throughout
14/10/2020 12:14 Extremely likely ALL the Staff, from the 2 lovely Receptionists (Maria & Molly) to the Nurse (Jill) were so so helpful, professional & friendly. Also when I had my Flu Jab, I did'nt feel a thing!
14/10/2020 12:12 Extremely likely The advice and service is exceptional in these challenging times
14/10/2020 12:11 Likely They are all very helpful and caring
14/10/2020 12:11 Extremely likely The nurse I saw was very kind and caring and reception staff are friendly and helpful
14/10/2020 12:10 Extremely likely Blood rest right on time. Very efficient and friendly and little pain!!
14/10/2020 11:38 Extremely likely You did what said on the tin
14/10/2020 11:38 Extremely likely Flu jab was quick, efficient and painless. Thank you
14/10/2020 11:37 Extremely likely Excellent service quick very efficient
14/10/2020 11:37 Likely Efficient fast and friendly
14/10/2020 11:36 Likely Quick and efficient. It was only a blood test.
14/10/2020 11:36 Extremely likely Very professional and friendly
14/10/2020 11:30 Likely It was quick service & the staff was welcoming
14/10/2020 11:29 Extremely likely Friendly and quick
14/10/2020 11:29 Extremely likely Great staff, so efficient
14/10/2020 11:29 Extremely likely I did'nt have to wait long for an appointment and I was seen on time
14/10/2020 11:28 Extremely likely Efficient friendly and on time
14/10/2020 11:25 Extremely likely Efficient speedy and pleasant staff
14/10/2020 11:24 Extremely likely Well organised, speedy and efficient
14/10/2020 11:24 Extremely likely Went for flu jab. Clinic organised in church adjacent to surgery and coul not have been more efficient. Staff friendly and courteous as always.
14/10/2020 11:23 Extremely likely prompt and efficient
14/10/2020 11:23 Extremely likely it was very organised in and out no problem
14/10/2020 10:42 Extremely likely I'm very needle phobic and I'm due a blood test next week but just had blood pressure done today. The lovely nurse Jill has totally relaxed me for next week. I'm in very safe hands! I'm new to this surgery and am amazed that even during this pandemic how 
02/10/2020 14:42 Extremely likely Everyone was friendly
02/10/2020 14:42 Extremely likely Very efficient - as always
02/10/2020 14:41 Extremely likely The doctor has sorted my BP The nurses sorted my blood test with no problem
26/09/2020 14:30 Extremely likely Staff wonderful, distancing feels safe
26/09/2020 14:29 Extremely likely My surgery is fantastic, the counter staff are very helpful and get me an appointment ASAP! Unlike other surgeries
19/09/2020 15:35 Extremely likely  
19/09/2020 14:20 Extremely likely GP surgery are easily contactable and always helpful
16/09/2020 18:44 Extremely likely Always brilliant service
09/09/2020 19:13 Extremely likely Always seen on time; very Covid aware; polite and helpful and nothing is too much bother
09/09/2020 18:54 Extremely likely Felt safe going into surgery,very prompt
09/09/2020 18:54 Extremely likely Always excellent service
09/09/2020 18:49 Extremely likely  
05/09/2020 18:01 Extremely likely Efficient and friendly
05/09/2020 18:00 Extremely likely The whole process was well managed. Very efficient service.
05/09/2020 17:58 Extremely likely Efficient and pleasant
02/09/2020 18:40 Extremely likely Prompt efficient service
02/09/2020 18:40 Likely Efficient as ever
02/09/2020 18:39 Extremely likely Very prompt good service.
29/08/2020 18:43 Extremely likely Very clear Covid instructions. All staff polite and helpful from phone call through to surgery visit and treatment.
28/08/2020 15:40 Extremely likely Quick efficient safe friendly
28/08/2020 15:40 Extremely likely V attentive to needs, when important
22/08/2020 17:07 Extremely likely I have to have regular blood tests. The nurses. Staff and doctors are fantastic. They always have time for you. They are all very understanding people
22/08/2020 17:07 Extremely likely All systems great
22/08/2020 17:04 Likely Outstanding GP and staff first and foremost. No waiting for appointments, prompt attention, safe environment, very pleasant and professional environment.
20/08/2020 11:48 Extremely likely  
15/08/2020 13:21 Extremely likely Saw the nurse today and found her to be very helpful
14/08/2020 09:35 Extremely likely  
12/08/2020 18:18 Extremely likely Well organized and caring staff
12/08/2020 17:56 Extremely likely  
12/08/2020 17:53 Extremely likely Friendly, efficient,timely
05/08/2020 17:53 Extremely likely Great care taken with infection control , appointment on time and friendly staff
05/08/2020 17:25 Extremely likely Smiley greeting and prompt service seeing the nurse
05/08/2020 17:23 Extremely likely Kind, caring, supportive and easy to talk to. No problem getting an appointment
01/08/2020 16:41 Extremely likely Friendly and caring staff. Social distancing, PPI, etc
01/08/2020 15:25 Likely Blood had to be taken and I am one of those difficult ones and it went well
29/07/2020 18:37 Extremely likely Attention was paid to patient safety
29/07/2020 18:37 Extremely likely Always an excellent service and expertly managed during the challenging times with Covid 19 limitations
29/07/2020 18:36 Extremely likely A very welcoming experience and professionally conducted
22/07/2020 19:00 Extremely likely I went straight in for a blood test with no hassle & it's usually hard to get blood from my veins & sometimes It takes several attempts but Gill the nurse is always an expert and draws blood first time
22/07/2020 18:59 Extremely likely  
18/07/2020 16:02 Extremely likely Because they provide excellent service and patient care
18/07/2020 15:26 Extremely likely Efficient and on time
11/07/2020 17:15 Extremely likely  
11/07/2020 17:15 Extremely likely Felt very welcome and was approached with care. I also felt very comfortable and was treated with pure kindness
11/07/2020 17:14 Extremely likely Because the staff are familiar with my health needs and a new concern I raised was swiftly actioned
01/07/2020 18:26 Likely On time and very helpful
27/06/2020 18:43 Extremely likely Always polite and helpful
19/06/2020 09:22 Extremely likely Always an excellent service
19/06/2020 09:21 Extremely likely The service and care are always excellent
12/06/2020 15:12 Extremely likely Good practices during a difficult time. Good communication
12/06/2020 15:11 Likely Prompt efficient and caring
06/06/2020 15:00 Extremely likely Jill is very professional and friendly with it
27/05/2020 18:36 Extremely likely Cos it's true.
23/05/2020 15:54 Extremely likely I spoke to Kristina the nurse who was very knowledgable of my current situation regarding my cholesterol and gave me some sound advice for the future
18/05/2020 14:23 Extremely likely Warm, friendly, professional, competent, and on time
18/05/2020 14:22 Extremely likely The service and care are always excellent
18/05/2020 14:21 Extremely likely Nurse very good
16/05/2020 17:53 Extremely likely Appointment on time, dealt with professional skill and empathy, well organised to prevent coronaviras infection