Take our Survey
We value your feedback and comments! Please take a few moments to fill out the survey below, and click the "Submit" button when you're finished.
Thank you for your help.
We would like you to think about the last time you were in touch with us.
Overall, how was your experience of our service?
Survey Results
| Submitted Date | Please select | Optional: Do you have any other comments or suggestions? |
| 06/09/2021 09:08 | Very good | Friendly, efficient and no time pressure during appointment. |
| 06/09/2021 09:08 | Very good | Excellent response |
| 06/09/2021 09:07 | Very good | Always happy to see the patients and also got time to discuss other issues you may have |
| 06/09/2021 09:07 | Very good | Very comprehensive and professional health check |
| 31/08/2021 12:12 | Good | |
| 24/08/2021 13:14 | Good | Service is always good. |
| 24/08/2021 13:08 | Very good | Very informative and helpful advice and didn't feel rushed |
| 18/08/2021 11:11 | Very good | |
| 18/08/2021 10:07 | Very good | Very friendly and professional. |
| 18/08/2021 10:07 | Very good | My repeat prescription was done straight away |
| 31/07/2021 14:39 | Very good | The whole process was done in a very caring and considerate way |
| 31/07/2021 14:38 | Very good | Thorough and helpful |
| 31/07/2021 14:38 | Very good | The test i had done was very painful the nurses were very good couldn't have wish for any kinder people |
| 27/07/2021 10:39 | Very good | Excellent staff. Kind and caring. |
| 27/07/2021 10:38 | Very good | Excellent staff |
| 27/07/2021 10:38 | Very good | All staff are very caring and take time to talk and offer advice |
| 27/07/2021 10:35 | Very good | On time, good protective measures against covid transmission, nurse was extremely professional, friendly and competent |
| 27/07/2021 10:33 | Very good | Always friendly, helpful and smiling |
| 27/07/2021 10:32 | Very good | No problems, everything went smoothly. |
| 27/07/2021 10:32 | Good | |
| 27/07/2021 10:31 | Very good | Very good very thorough and good |
| 27/07/2021 10:31 | Very good | Seen on time. Friendly professional service. Felt very Covid secure. Thank you |
| 27/07/2021 10:31 | Very good | Still smiley friendly under the present climate |
| 27/07/2021 10:21 | Good | On time. Efficiently and comprehensively done |
| 24/07/2021 17:39 | Very good | Friendly, professional, efficient |
| 13/07/2021 10:51 | Very good | Always good experiences when using The Crane Surgery. Staff exceptionally helpful and have plenty of time for you. Best surgery that I have ever used. 👠|
| 10/07/2021 14:17 | Very good | Happy and helpful staff |
| 10/07/2021 14:17 | Very good | |
| 10/07/2021 14:17 | Very good | |
| 10/07/2021 14:17 | Very good | Even though I arrived early I was seen straight away, & the nurse was very efficient |
| 10/07/2021 14:16 | Good | Doctor was v helpful. Listened to the problems and explained suggested treatment |
| 10/07/2021 14:16 | Good | Very efficient and fast blood withdrawal and no pain or bruising |
| 10/07/2021 14:16 | Very good | The health check was carried out in a thorough and professional manner |
| 10/07/2021 14:15 | Very good | Quick appointment for blood test. Test completed on time by very friendly practice nurse. |
| 06/07/2021 11:46 | Very good | Very eficient and friendly nurse |
| 06/07/2021 11:46 | Very good | Seen to immediately by an informative and confident nurse |
| 02/07/2021 09:19 | Very good | Always very good service. |
| 02/07/2021 09:18 | Very good | Excellent staff doctors and nurses. Very helpful and pleasant. |
| 02/07/2021 09:18 | Very good | |
| 02/07/2021 09:18 | Good | As always my appointment at the crane surgery is always caring and supportive |
| 02/07/2021 09:17 | Good | Always helpful and respectful |
| 26/06/2021 13:34 | Very good | My appointment was scheduled within a short space of time after my phone request and my doctor inspected my skin lesion and suggested a referral. The phone app came soon after. |
| 25/06/2021 10:18 | Very good | Excellent service. Always feel positive about this surgery. Today I am over the moon and feel 20 years younger following a simple gynae procedure. Always lovely, friendly, knowledgeable and efficient staff. |
| 22/06/2021 09:29 | Very good | |
| 22/06/2021 09:29 | Very good | |
| 22/06/2021 09:29 | Very good | No reason not to |
| 22/06/2021 09:28 | Very good | I was seen quickly and all went well |
| 22/06/2021 09:28 | Neither good nor poor | Individual care advice etc very good. System and effort to gain face to face contact difficult time consuming frustrating and causes more days of pain etc. Than normal service |
| 16/06/2021 08:57 | Very good | Very good |
| 16/06/2021 08:57 | Very good | Prompt and courteous |
| 16/06/2021 08:57 | Very good | Friendly, efficient and professional! |
| 16/06/2021 08:56 | Very good | As always, the entire staff at The Crane Surgery are professional, knowledgeable, friendly and a pleasure to deal with. A big thank you to them all. Every good wish, Finn McCarthy |
| 16/06/2021 08:55 | Very good | Because they fitted me in to see the Nurse at a moment's notice without any hassle and had excellent treatment and kindness as usual at our practice. |
| 16/06/2021 08:54 | Very good | Doctor was very thorough and I did not feel I was visiting on a time limit |
| 04/06/2021 12:57 | Very good | |
| 04/06/2021 12:57 | Good | The nurse I saw was friendly and helpful |
| 04/06/2021 12:56 | Very good | Very helpful |
| 04/06/2021 12:56 | Very good | All staff have been so kind and helpful with my babies medical problems |
| 04/06/2021 12:55 | Very good | On time. Efficiently done. |
| 04/06/2021 12:55 | Very good | |
| 29/05/2021 12:57 | Very good | Very punctual appointment |
| 29/05/2021 12:57 | Very good | On time, professional and friendly |
| 29/05/2021 12:57 | Very good | Did not have to wait long and everyone was friendly |
| 29/05/2021 12:56 | Very good | Quick and efficient. Friendly. |
| 29/05/2021 12:55 | Very good | Just the best!! |
| 29/05/2021 12:55 | Very good | Appointment on time doctor sorted the problem |
| 29/05/2021 12:55 | Very good | because it is very true |
| 29/05/2021 12:55 | Very good | Seen very quickly, Covid safe, polite and professional staff |
| 29/05/2021 12:54 | Very good | Quick and efficient |
| 29/05/2021 12:54 | Very good | Professional, caring service |
| 29/05/2021 12:54 | Very good | On time and efficiently done |
| 29/05/2021 12:54 | Very good | Very happy with my doctors and Jill was very professional and lovely with it, best doctors in Cranbrook |
| 29/05/2021 12:54 | Very good | Positive caring and consice, can't thank my GP enough, am SO grateful to have such care in this country |
| 29/05/2021 12:53 | Very good | Quick, efficient, friendly |
| 29/05/2021 12:53 | Very good | I was seen promptly, dealt with efficiently and all my questions answered. |
| 29/05/2021 12:52 | Very good | Crane surgery has been consistently good. I haven't had a bad experience with them yet. |
| 29/05/2021 12:52 | Very good | Doctor was just brilliant. Had lots of tests done to find the problem I'm know feeling a lot better, thank you ???? |
| 29/05/2021 12:52 | Very good | Efficient, professional and friendly |
| 29/05/2021 12:51 | Very good | Nurse was very thorough, listened to me. Made me feel relaxed. |
| 29/05/2021 12:51 | Very good | Excellent service |
| 29/05/2021 12:51 | Very good | I am very happy ???? with the doctors ???? best doctors in Cranbrook and everyone is friendly, welcoming and supportive and polite |
| 29/05/2021 12:50 | Good | Blood test. Pleasant nurse. Reasonably efficient. |
| 29/05/2021 12:50 | Very good | They brought my appointment forward to a cancellation and were very friendly and the nurse put me at ease. |
| 29/05/2021 12:49 | Good | Excellent service once I went in but had to press a button outside and it would have been helpful to know what would happen when I did that as I wasn't sure it was working due to the way it kept beeping! |
| 29/05/2021 12:49 | Very good | Lovely staff a damn good doctor and they think outside the box. We are lucky. |
| 29/05/2021 12:48 | Very good | On time, in and out, friendly staff |
| 29/05/2021 12:48 | Very good | Excellent service and Jill is fabulous |
| 29/05/2021 12:48 | Very good | Prompt, courteous and helpful |
| 29/05/2021 12:47 | Very good | Lovely friendly nurse took my blood tests very efficiently |
| 29/05/2021 12:47 | Very good | Efficient, friendly |
| 29/05/2021 12:47 | Very good | I have never had any problems with my go or surgery very helpful. |
| 29/05/2021 12:47 | Very good | Quick. Efficient. Friendly. |
| 29/05/2021 12:46 | Very good | Social distancing working, helpful receptionists, helpful practice nurse. |
| 29/05/2021 12:46 | Very good | Doctor was brilliant was bothered I don't feel just a number. Thank you. |
| 29/05/2021 12:46 | Very good | Appointment started on nurse very helpful |
| 29/05/2021 12:45 | Very good | Doctors and staff are all wonderful. I like the fact that the surgeries in Cranbrook are dotted around and are small and intimate. They know everyone. |
| 27/04/2021 10:55 | Good | |
| 27/04/2021 10:55 | Very good | Appointment on time, friendly and professional treatment. |
| 27/04/2021 10:52 | Very good | As usual. The surgery demonstrates an excellent service and a friendly approach |
| 27/04/2021 10:51 | Very good | Went to have blood taken, nurse was very good, pleasant manner so made me feel comfortable. |
| 27/04/2021 10:51 | Very good | I felt very comfortable at the surgery with all the Covid precautions in place. The practice nurse was very friendly and professional. All in all a good experience. |
| 27/04/2021 10:49 | Very good | Excellent service and most helpful |
| 27/04/2021 10:49 | Very good | Very efficient and friendly |
| 19/04/2021 18:01 | Very good | Very good |
| 19/04/2021 18:01 | Very good | It was easy |
| 19/04/2021 11:55 | Very good | Wonderful staff |
| 19/04/2021 11:55 | Very good | |
| 19/04/2021 11:55 | Very good | V help ful |
| 19/04/2021 11:54 | Very good | Friendly attentive staff |
| 19/04/2021 11:54 | Very good | Very pleasant staff, quick and easy appointment |
| 19/04/2021 11:54 | Very good | The most kind and thoughtful doctors. They have looked after my family for years and their care for us has been excellent, kind and thoughtful. |
| 19/04/2021 11:53 | Very good | Friendly and thorough and on time |
| 12/04/2021 15:13 | Very good | Got phone call at home same day as request and blood tests carried out next day |
| 12/04/2021 15:12 | Very good | |
| 12/04/2021 15:12 | Very good | Wonderful, jolly, empathetic Nurse |
| 12/04/2021 15:11 | Very good | Efficient service and staff polite and helpful |
| 12/04/2021 15:11 | Very good | Careful and thorough |
| 12/04/2021 15:10 | Very good | Thank you to you all for all help and support with my problems this morning it was great appreciate. |
| 07/04/2021 09:57 | Very good | Polite, friendly and informative nurse, relaxed and friendly reception staff, always a pleasure. |
| 07/04/2021 09:55 | Very good | I like Jill the nurse, Jill has dealt with me many times and is a joy to see when needed |
| 07/04/2021 09:54 | Very good | Wonderful staff |
| 31/03/2021 10:25 | Very good | Debbie was absolutely amazing, she really helped to calm my nerves. I'm awful when it comes to having blood tests and Debbie was fantastic with keeping me calm and talking me through what was happening, and giving me information about the next steps. Mar |
| 31/03/2021 10:23 | Very good | Very efficient and friendly service. |
| 31/03/2021 10:22 | Very good | |
| 31/03/2021 10:22 | Good | |
| 31/03/2021 10:22 | Very good | |
| 31/03/2021 10:22 | Very good | Had blood taken and no one else in surgery so I felt very safe and all staff wearing masks. Very well organised. |
| 31/03/2021 10:21 | Good | |
| 31/03/2021 10:20 | Very good | My gp and the staff have been completely sensitive and understanding with every question or request |
| 20/03/2021 16:09 | Very good | Always welcoming , helpful and treat you with respect |
| 13/03/2021 13:04 | Very good | Super helpful and kind |
| 13/03/2021 13:03 | Very good | Helpful friendly service |
| 13/03/2021 13:03 | Very good | My appointment was on time the nurse was very kind and friendly |
| 13/03/2021 13:03 | Very good | Polite and helpful |
| 13/03/2021 13:02 | Very good | I was seen immediately and the nurse was very efficient and helpful |
| 13/03/2021 13:02 | Very good | Essy |
| 06/03/2021 15:48 | Very good | The staff are efficient and very helpful |
| 06/03/2021 15:48 | Good | Friendly but mix up |
| 06/03/2021 15:47 | Very good | The doctor was very reassuring and kind |
| 06/03/2021 15:47 | Very good | Because it was very good service all round |
| 06/03/2021 15:47 | Very good | Excellent service |
| 06/03/2021 15:46 | Very good | Helpful friendly staff |
| 06/03/2021 15:46 | Very good | I was not kept waiting & the nurse was charming & v. Professional. |
| 06/03/2021 15:46 | Very good | Seen straight away. Easy to talk to. |
| 06/03/2021 15:45 | Very good | |
| 27/02/2021 14:18 | Good | Problem with bookinh |
| 27/02/2021 14:17 | Very good | Prompt and safe |
| 27/02/2021 14:17 | Very good | I went to a vaccination centre which was exceptionally well organised |
| 27/02/2021 14:17 | Very good | Very well organised thank you |
| 27/02/2021 14:16 | Very good | Never no problems always friendly |
| 27/02/2021 14:16 | Very good | Fantastic |
| 27/02/2021 14:16 | Very good | |
| 27/02/2021 14:16 | Very good | Prompt and safe |
| 27/02/2021 14:15 | Very good | Efficient, friendly |
| 27/02/2021 14:15 | Good | Always been a very good surgery |
| 27/02/2021 14:14 | Very good | Quick service, friendly staff |
| 20/02/2021 13:56 | Very good | Excellent service from beginning to end |
| 20/02/2021 13:56 | Good | |
| 20/02/2021 13:55 | Very good | Always very good , friendly and Careing |
| 20/02/2021 13:55 | Very good | |
| 20/02/2021 13:54 | Very good | Booked appointment on time, helpful conversation |
| 13/02/2021 18:17 | Very good | Happy helpful people |
| 13/02/2021 17:45 | Very good | Efficient, helpful, accommodating and supportive |
| 12/02/2021 15:06 | Very good | Staff very helpful. |
| 12/02/2021 15:05 | Very good | Because contacted and appointment booked for covid. Also any other information I have needed have been sorted straight away. And doctors spend time explaining to you and I am 100pr cent with the service being n h s under so much strain. This also apply fo |
| 12/02/2021 14:48 | Very good | This was for my firs COVID jab at Headcorn and was very well organised |
| 12/02/2021 14:48 | Very good | Very efficient covid19 jab at Headcorn aerodrome. Well done yoball the team there incl lots of volunteers |
| 12/02/2021 14:46 | Very good | Lovely staff a damn good doctor and they think outside the box. We are lucky. |
| 12/02/2021 14:46 | Very good | Straight forward support |
| 12/02/2021 14:45 | Very good | Friendly and helpful as always. |
| 12/02/2021 14:45 | Very good | Always efficient and friendly. |
| 12/02/2021 14:45 | Very good | Very efficient |
| 12/02/2021 14:45 | Very good | I visited the Headcorn vaccine drive through for my first vaccine - I was staggered at the efficiency! |
| 12/02/2021 14:44 | Very good | The surgery was helpful and quick to deal with any questions I had. |
| 12/02/2021 14:43 | Very good | As a fanily we've been with the Crane Surgery (Dr Hindmarsh) for many many years. We find it remarkable how they consistently provide such excellent service. |
| 12/02/2021 14:43 | Very good | Very helpful and cheerful |
| 12/02/2021 14:42 | Good | I got a text saying I could book a Covid vaccine at a specific centre but the government online service did not allow it, neither could the clerk at the 912 service. The surgery was closed when I rang back so I sent a text outlining my problem re booking |
| 12/02/2021 14:39 | Very good | Staff are very helpful, nothing is too much trouble. |
| 12/02/2021 14:39 | Very good | Vaccination process at Headcorn aerodrome was fantastic. Very well organised and everyone was welcoming and cheerful. Well done. |
| 12/02/2021 14:38 | Very good | Quick efficient service |
| 12/02/2021 14:38 | Very good | The best service possible, as always. |
| 12/02/2021 14:31 | Very good | because i cant say anything else |
| 12/02/2021 14:30 | Very good | Prompt and efficient service |
| 12/02/2021 14:30 | Very good | Covid19 vaccination - very well organised, efficient and friendly. |
| 12/02/2021 14:30 | Very good | Invite for my vaccine very helpful and spoke very clearly |
| 12/02/2021 14:27 | Good | |
| 12/02/2021 14:27 | Very good | Covid vaccination - very efficient and friendly |
| 12/02/2021 14:26 | Very good | Efficient friendly helpful info, arranged my COVID jab |
| 12/02/2021 14:26 | Very good | This appointment was for the first covid vaccination. The administration procedures were superb and extremely efficient. The Staff were wonderful!! |
| 12/02/2021 14:17 | Very good | Always so kind and reassuring |
| 12/02/2021 14:17 | Very good | Well organised very efficient. Great service. |
| 12/02/2021 14:17 | Very good | Needed dressing checked. Immediate appointment. Redressed and advice given. |
| 12/02/2021 14:16 | Very good | |
| 12/02/2021 14:16 | Very good | My recent experience was a phone call to organise my first Covid vaccination. The procedure was well explained, the caller was very efficient. |
| 12/02/2021 14:15 | Very good | Always prompt, polite, professional and friendly. |
| 12/02/2021 09:42 | Very good | Always prompt, polite, professional and friendly. |
| 12/02/2021 09:41 | Very good | My recent experience was a phone call to organise my first Covid vaccination. The procedure was well explained. The caller was very efficient. |
| 12/02/2021 09:41 | Very good | |
| 12/02/2021 09:41 | Very good | Needed dressing checked. Immediate appointment. Redressed and advice given. |
| 12/02/2021 09:40 | Very good | Well organised very efficient. Great service. |
| 12/02/2021 09:36 | Very good | Always so kind and reassuring |
| 12/02/2021 09:35 | Very good | This appointment was for the first covid vaccination. The administration procedures were superb and extremely efficient. The Staff were wonderful!!! |
| 12/02/2021 09:35 | Very good | Quick efficient vaccination despite freezing weather |
| 12/02/2021 09:35 | Good | They are usually excellent but there is the odd hiccup like everything else! |
| 12/02/2021 09:34 | Very good | Efficient friendly helpful info, arranged my COVID jab |
| 12/02/2021 09:34 | Very good | Covid vaccination - very efficient and friendly |
| 12/02/2021 09:34 | Good | |
| 12/02/2021 09:34 | Very good | Invite for my vaccine very helpful and spoke very clearly |
| 12/02/2021 09:33 | Very good | Covid19 vaccination - very well organised, efficient and friendly |
| 12/02/2021 09:33 | Very good | Prompt and efficient service |
| 12/02/2021 09:33 | Very good | because i cant say anything else |
| 12/02/2021 09:33 | Very good | The best service possible, as always |
| 12/02/2021 09:32 | Very good | Quick efficient service |
| 12/02/2021 09:32 | Very good | Vaccination process at Headcorn aerodrome was fantastic. Very well organised and everyone was welcoming and cheerful. Well done. |
| 11/02/2021 13:32 | Very good | Staff are very helpful, nothing is too much trouble. |
| 11/02/2021 13:32 | Very good | Very well organised vaccinationcentre. Polite, efficient. |
| 11/02/2021 13:32 | Good | I got a text saying I could book a Covid vaccine at a specific centre but the government online service did not allow it, neither could the clerk at the 912 service. The surgery was closed when I rang back to I sent a text outlining my problem re booking |
| 11/02/2021 13:30 | Very good | Very helpful and cheerful. |
| 11/02/2021 13:30 | Very good | As a family we've been with the Crane Surgery (Dr Hindmarsh) for many many years. We find it remarkable how they consistently provide such excellent service. |
| 11/02/2021 13:29 | Very good | Cheerful, quick, straightforward and helpful. |
| 11/02/2021 13:29 | Very good | The surgery was helpful and quick to deal with any questions I had. |
| 11/02/2021 13:28 | Very good | I visited the Headcorn vaccine drive through for my first vaccine - I was staggered at the efficiency! |
| 11/02/2021 13:28 | Very good | Very efficient |
| 11/02/2021 13:28 | Very good | Always efficient and friendly. |
| 11/02/2021 13:28 | Very good | Friendly and helpful as always. |
| 11/02/2021 13:27 | Very good | It was to tell .me. appointmentformyCovidJAB. |
| 11/02/2021 13:27 | Very good | Straightforward support. |
| 11/02/2021 13:27 | Very good | Lovely staff a damn good doctor and they think outside the box. We are lucky. |
| 11/02/2021 13:26 | Very good | Very efficient covid19 jab at Headorn aerodrome. Well done yoball the team there incl lots of volunteers. |
| 11/02/2021 13:26 | Very good | This was my first Covid jab at Headcorn and was very well organised. |
| 11/02/2021 13:25 | Very good | Because contacted and oppointment booked for covid. Also any other information I have needed have been sorted straight away. And doctors spend time explaining to you and I am am 100pr cent with the service being n h s under so much strain. This also apply |
| 11/02/2021 13:22 | Very good | Staff very helpful |
| 06/02/2021 15:52 | Very good | Great staff. And it is wonderful that the surgery is small and close to home |
| 06/02/2021 15:52 | Very good | Excellent service and extremely helpful |
| 06/02/2021 15:52 | Very good | Appointment with the nurse was spot on time and over and done with in minutes." |
| 06/02/2021 15:51 | Very good | Polite and efficient as always |
| 06/02/2021 15:51 | Very good | Excellent all round service |
| 06/02/2021 15:50 | Very good | Excellent wonderful caring staff |
| 30/01/2021 17:15 | Good | Very sympathetic doctor |
| 30/01/2021 17:05 | Very good | Always greeted in a kind friendly manner and nothing is to much trouble |
| 30/01/2021 16:44 | Good | Prompt and satisfactory |
| 27/01/2021 19:11 | Very good | All the staff are brilliant. I also like that it is a small practice and within walking distance |
| 27/01/2021 19:11 | Very good | Quick, professional, understanding, friendly |
| 27/01/2021 19:11 | Good | Pfizer. VCcine at Headcorn excellently organised |
| 27/01/2021 19:11 | Very good | Blood taken for PSA test and done very efficiently. Also, ears were syringed to remove wax. I was worried that they might not do that so much relieved it was done |
| 27/01/2021 19:10 | Very good | Always helpful, cheerful, polite and professional |
| 23/01/2021 17:41 | Very good | Friendly, efficient and supportive |
| 23/01/2021 17:40 | Very good | I had left contacting the doctor a bit too long. He was able to redeem the situation and I have recovered as planned Most grateful |
| 23/01/2021 17:40 | Good | |
| 23/01/2021 17:40 | Very good | Well organised and very helpful people |
| 23/01/2021 17:39 | Very good | Prompt and thorough |
| 20/01/2021 18:06 | Very good | We were phoned with precise instructions of venue & time |
| 20/01/2021 17:35 | Very good | All staff wonderful. And surgery in perfect place, close at hand. All the surgeries in Cranbrook are placed around so easy to visit. |
| 16/01/2021 16:05 | Good | Very professional |
| 16/01/2021 16:05 | Good | Just good service |
| 16/01/2021 16:04 | Good | The Dr sent a text received whilst out walking meaning I could discuss my problem quickly |
| 16/01/2021 16:04 | Very good | Efficient and friendly Covid vaccination staff and volunteers |
| 16/01/2021 16:04 | Very good | Everything is fantastic at my GPs |
| 16/01/2021 16:03 | Very good | |
| 16/01/2021 16:03 | Very good | Vaccination went like clockwork. Couldn't fault it. |
| 16/01/2021 16:03 | Very good | |
| 16/01/2021 16:03 | Very good | Friendly, helpful staff |
| 09/01/2021 18:19 | Very good | The service is always excellent |
| 09/01/2021 18:18 | Very good | Always expect- and receive- top service |
| 09/01/2021 18:18 | Very good | |
| 09/01/2021 18:18 | Very good | No issues, promptLy seen and gentle administering of procedure |
| 09/01/2021 18:17 | Very good | I was met at the door and seen immediately by the nurse who was fully kitted out in PPP clothing. Everything was extremely efficient and safe |
| 09/01/2021 18:17 | Very good | Prompt, thoughtful and helpful |
| 04/01/2021 14:24 | Very good | Up to their usual high standard, despite COVID restrictions |
| 04/01/2021 14:24 | Very good | Christine (nurse) was very patient with my son and explaining in detail what is happening. Amazing service as usual |
| 04/01/2021 14:23 | Very good | Was seen straight away by very friendly & efficient practitioner |
| 04/01/2021 14:22 | Very good | Have always looked after me when needed |
| 04/01/2021 14:22 | Very good | Nothing to report seen on time. Polite service |
| 04/01/2021 14:21 | Very good | |
| 18/12/2020 14:01 | Very good | All good |
| 18/12/2020 14:01 | Very good | Prompt, friendly and efficient response and process. Reassuringly safe environment and procedures. |
| 18/12/2020 14:00 | Very good | Service was great |
| 18/12/2020 14:00 | Very good | The nurse was kind and efficient |
| 16/12/2020 11:49 | Very good | I was little late but they gave me the flu jab then even |
| 16/12/2020 11:48 | Very good | Prompt appointment |
| 16/12/2020 11:48 | Very good | Very quick and very well organised |
| 16/12/2020 11:48 | Very good | Friendly helpful staff |
| 16/12/2020 11:47 | Very good | All good |
| 16/12/2020 11:47 | Very good | Was very good, explained very well listened to all my questions |
| 16/12/2020 11:47 | Very good | Friendly staff, efficient and helpful |
| 16/12/2020 11:35 | Very good | Booked for vaccination. Given a time within 2 days. Vaccination right on time no waiting and almost painless! |
| 15/12/2020 16:12 | Very good | |
| 15/12/2020 16:12 | Very good | '# |
| 15/12/2020 16:12 | Very good'# | |
| 15/12/2020 16:12 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | \ |
| 15/12/2020 16:11 | Very good\ | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | " |
| 15/12/2020 16:11 | Very good" | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | |
| 15/12/2020 16:11 | Very good | ' |
| 15/12/2020 16:11 | Very good' | |
| 15/12/2020 16:11 | Very good | |
| 10/12/2020 09:03 | Good | On time, friendly, professional |
| 10/12/2020 09:02 | Very good | Cheerful and professional |
| 10/12/2020 09:02 | Good | All good no problems |
| 02/12/2020 19:18 | Very good | It is so much harder for my doctor, nurses and staff at my surgery to carry out their usual extemporary care but they still gave me the highest standard of care in as safe a way as possible. |
| 02/12/2020 19:17 | Very good | Really felt safe. Doctor was very though and reassuring |
| 02/12/2020 19:16 | Very good | It's always good service |
| 02/12/2020 19:16 | Very good | The exact service, requested, expected and provided |
| 02/12/2020 19:16 | Very good | |
| 02/12/2020 19:16 | Very good | Quick prompt efficient service |
| 02/12/2020 19:15 | Very good | The staff and GPs are all very pleasant considering the stress they must be under. I really appreciate the dedication helping others above their own safety. |
| 02/12/2020 19:15 | Very good | Prompty efficient and friendly |
| 02/12/2020 19:15 | Very good | I consider myself incredibly lucky to have The Cranes as my local surgery. Every single member of staff is a credit to their profession. Can't fault them in any way. |
| 02/12/2020 19:14 | Good | |
| 02/12/2020 19:14 | Very good | Prompt pleasant interested efficient |
| 02/12/2020 19:13 | Very good | Prompt efficient and friendly |
| 02/12/2020 19:13 | Very good | I was not kept waiting and received a warm welcome. |
| 02/12/2020 19:13 | Very good | |
| 26/11/2020 11:44 | Very good | No |
| 23/11/2020 14:49 | Very good | Very organised, ran on time and felt very safe given the current circumstances. |
| 23/11/2020 14:45 | Very good | Well they are brilliant poeple and really care |
| 23/11/2020 14:44 | Very good | Important appt available at short notice |
| 23/11/2020 14:23 | Very good | The staff are very friendly and nothing is too much trouble. |
| 23/11/2020 14:22 | Very good | Because doctors and nurses all way look after you |
| 23/11/2020 14:22 | Very good | Because it was good however afterwards I thought there was no obvious hand sanitizer |
| 23/11/2020 14:21 | Very good | I find every one in the surgery so kind and very gentle |
| 23/11/2020 14:20 | Very good | Wonderful surgery. Excellent people |
| 23/11/2020 10:12 | Very good | Excellent as always |
| 18/11/2020 09:58 | Very good | Friendly faces charming staff Quick and efficient |
| 18/11/2020 09:53 | Very good | Well organised Flu vaccine clinic |
| 18/11/2020 09:52 | Very good | |
| 18/11/2020 09:52 | Very good | Safe hygienic surgery yet still welcoming and quick |
| 18/11/2020 09:51 | Very good | Always nice polite service |
| 16/11/2020 18:30 | Very good | I attend the nurses regularly and find them excellent aling with the phlebotomists and reception staff. |
| 16/11/2020 18:29 | Very good | My appointment was on time. I received a reminder beforehand. The flu vaccine session was well organised. Much appreciated in these striken times. |
| 16/11/2020 15:33 | Very good | Flu jab clinic held at church. Fantastic organisation, checked in quickly, saw nurse quickly. Excellent Covid precautions. Should'nt be surprised as this surgery is always excellent |
| 16/11/2020 15:27 | Very good | Organised, on time, efficient |
| 16/11/2020 15:26 | Very good | Quick efficient and all smiles to under the masks. |
| 16/11/2020 14:49 | Very good | Quick efficient service |
| 16/11/2020 14:48 | Good | Administration of flu jab done v.Efficiently but NHS advised wrong venue |
| 16/11/2020 14:46 | Very good | Very kind and proactive nurse check on my asthma |
| 16/11/2020 14:46 | Very good | Caring, helpful, friendly nursers, doctors and reception. |
| 16/11/2020 14:45 | Very good | The staff are always extremely helpful |
| 16/11/2020 14:44 | Very good | |
| 16/11/2020 14:44 | Very good | Efficient and pleasant |
| 16/11/2020 14:40 | Very good | Very professional, friendly and knowledgable service. |
| 16/11/2020 14:39 | Very good | Christina was very friendly And professional made me feel at ease and very gentle.. |
| 16/11/2020 14:36 | Very good | Always treated well |
| 05/11/2020 12:48 | Good | Easy to book. Friendly. Timely. Clean. Good COVID 19 precautions in place. |
| 05/11/2020 12:48 | Very good | Very efficient service, all very well organised |
| 05/11/2020 12:47 | Very good | Went for my flu jab conducted in the local church & it was extremely well organised & safely done |
| 05/11/2020 12:46 | Very good | Very efficient. Staff pleasant. Flu jab was less that two minutes from start to finish |
| 05/11/2020 12:46 | Very good | Easy-booking and no waiting |
| 05/11/2020 12:45 | Very good | Brilliantly organised, everyone friendly and frofessional |
| 05/11/2020 12:45 | Very good | Flu jab arrangements perfect! |
| 05/11/2020 12:45 | Very good | Very polite and friendly and professional well done |
| 05/11/2020 12:44 | Very good | Friendly nurses & doctors always smiling & happy |
| 05/11/2020 12:44 | Very good | Very well organised process by all concerned and that meant an excellent process for patients |
| 05/11/2020 12:43 | Very good | Taken on time and out within minutes |
| 05/11/2020 12:43 | Very good | Flu Vaccine - was able to book appointment online and appointment with nurse Anne Moss was friendly and efficient ( in and out in 2 mins). |
| 05/11/2020 12:42 | Very good | |
| 05/11/2020 12:42 | Very good | I was a little early they took me straight sway, everything was organized the jab was painless and I was out in a few minutes job done. |
| 05/11/2020 12:38 | Very good | Brilliantly organised and great service as always |
| 28/10/2020 19:26 | Very good | Everyone was friendly and efficient |
| 28/10/2020 19:25 | Very good | Efficient, professional, careing and knowledgeable |
| 26/10/2020 15:02 | Very good | Daughter left after her immunisation saying nurses are very kind what higher praise can that be? |
| 26/10/2020 14:58 | Good | Assistance is now too distant. Do not feel things are resolved as well as face to face. |
| 26/10/2020 14:57 | Very good | Quick friendly and professional |
| 26/10/2020 14:55 | Very good | Very good thank you |
| 26/10/2020 14:55 | Neither good nor poor | Complete lack of privacy |
| 26/10/2020 14:54 | Very good | It was very easy to book appointment. The treatment was administered promptly and very efficiently. Nurses were very helpful and welcoming. I felt very safe. |
| 26/10/2020 14:53 | Very good | Friendly staff |
| 26/10/2020 14:53 | Very good | The staff are kind friendly and efficient. |
| 26/10/2020 14:52 | Very good | Punctual and thorough |
| 26/10/2020 14:52 | Very good | Well organised, highly efficient. Delightful nurses and staff. |
| 26/10/2020 14:51 | Very good | Straight in and out/no waiting, and flu jab given very well just felt tiny prick |
| 26/10/2020 14:43 | Very good | My flu jab visit. Went like clockwork. No problems at all. |
| 26/10/2020 14:43 | Very good | The nurse was very efficient pleasant and fast ! |
| 26/10/2020 14:41 | Very good | 1st appointment for my smear test at this practice Very Gentle and considerate |
| 26/10/2020 14:36 | Very good | Flu jab, in local church, went like a dream |
| 26/10/2020 14:35 | Very good | Prompt and efficient service |
| 26/10/2020 14:34 | Very good | The ladies from my surgery are all special, make you feel wanted |
| 26/10/2020 14:34 | Very good | Very well managed |
| 26/10/2020 14:33 | Neither good nor poor | We had conflicting notices about our flu jabs |
| 26/10/2020 14:33 | Very good | Because it was, what else is there to say? |
| 26/10/2020 14:32 | Very good | Excellent understanding staff |
| 17/10/2020 16:20 | Very good | |
| 14/10/2020 12:20 | Extremely likely | Very quick and efficiently organised |
| 14/10/2020 12:20 | Extremely likely | Well organised Flu vaccination process. |
| 14/10/2020 12:19 | Extremely likely | The precautions because of the Covid virus were excellent and our flu jabs were carried out quickly and efficiently. |
| 14/10/2020 12:18 | Extremely likely | This surgery offers professional and friendly from all members |
| 14/10/2020 12:17 | Extremely likely | No wait, pleasant staff |
| 14/10/2020 12:16 | Extremely likely | Very efficient, on time, hope I don't get a cold now. |
| 14/10/2020 12:15 | Extremely likely | Always helpful and friendly. Always professional |
| 14/10/2020 12:15 | Extremely likely | Excellent experience throughout |
| 14/10/2020 12:14 | Extremely likely | ALL the Staff, from the 2 lovely Receptionists (Maria & Molly) to the Nurse (Jill) were so so helpful, professional & friendly. Also when I had my Flu Jab, I did'nt feel a thing! |
| 14/10/2020 12:12 | Extremely likely | The advice and service is exceptional in these challenging times |
| 14/10/2020 12:11 | Likely | They are all very helpful and caring |
| 14/10/2020 12:11 | Extremely likely | The nurse I saw was very kind and caring and reception staff are friendly and helpful |
| 14/10/2020 12:10 | Extremely likely | Blood rest right on time. Very efficient and friendly and little pain!! |
| 14/10/2020 11:38 | Extremely likely | You did what said on the tin |
| 14/10/2020 11:38 | Extremely likely | Flu jab was quick, efficient and painless. Thank you |
| 14/10/2020 11:37 | Extremely likely | Excellent service quick very efficient |
| 14/10/2020 11:37 | Likely | Efficient fast and friendly |
| 14/10/2020 11:36 | Likely | Quick and efficient. It was only a blood test. |
| 14/10/2020 11:36 | Extremely likely | Very professional and friendly |
| 14/10/2020 11:30 | Likely | It was quick service & the staff was welcoming |
| 14/10/2020 11:29 | Extremely likely | Friendly and quick |
| 14/10/2020 11:29 | Extremely likely | Great staff, so efficient |
| 14/10/2020 11:29 | Extremely likely | I did'nt have to wait long for an appointment and I was seen on time |
| 14/10/2020 11:28 | Extremely likely | Efficient friendly and on time |
| 14/10/2020 11:25 | Extremely likely | Efficient speedy and pleasant staff |
| 14/10/2020 11:24 | Extremely likely | Well organised, speedy and efficient |
| 14/10/2020 11:24 | Extremely likely | Went for flu jab. Clinic organised in church adjacent to surgery and coul not have been more efficient. Staff friendly and courteous as always. |
| 14/10/2020 11:23 | Extremely likely | prompt and efficient |
| 14/10/2020 11:23 | Extremely likely | it was very organised in and out no problem |
| 14/10/2020 10:42 | Extremely likely | I'm very needle phobic and I'm due a blood test next week but just had blood pressure done today. The lovely nurse Jill has totally relaxed me for next week. I'm in very safe hands! I'm new to this surgery and am amazed that even during this pandemic how |
| 02/10/2020 14:42 | Extremely likely | Everyone was friendly |
| 02/10/2020 14:42 | Extremely likely | Very efficient - as always |
| 02/10/2020 14:41 | Extremely likely | The doctor has sorted my BP The nurses sorted my blood test with no problem |
| 26/09/2020 14:30 | Extremely likely | Staff wonderful, distancing feels safe |
| 26/09/2020 14:29 | Extremely likely | My surgery is fantastic, the counter staff are very helpful and get me an appointment ASAP! Unlike other surgeries |
| 19/09/2020 15:35 | Extremely likely | |
| 19/09/2020 14:20 | Extremely likely | GP surgery are easily contactable and always helpful |
| 16/09/2020 18:44 | Extremely likely | Always brilliant service |
| 09/09/2020 19:13 | Extremely likely | Always seen on time; very Covid aware; polite and helpful and nothing is too much bother |
| 09/09/2020 18:54 | Extremely likely | Felt safe going into surgery,very prompt |
| 09/09/2020 18:54 | Extremely likely | Always excellent service |
| 09/09/2020 18:49 | Extremely likely | |
| 05/09/2020 18:01 | Extremely likely | Efficient and friendly |
| 05/09/2020 18:00 | Extremely likely | The whole process was well managed. Very efficient service. |
| 05/09/2020 17:58 | Extremely likely | Efficient and pleasant |
| 02/09/2020 18:40 | Extremely likely | Prompt efficient service |
| 02/09/2020 18:40 | Likely | Efficient as ever |
| 02/09/2020 18:39 | Extremely likely | Very prompt good service. |
| 29/08/2020 18:43 | Extremely likely | Very clear Covid instructions. All staff polite and helpful from phone call through to surgery visit and treatment. |
| 28/08/2020 15:40 | Extremely likely | Quick efficient safe friendly |
| 28/08/2020 15:40 | Extremely likely | V attentive to needs, when important |
| 22/08/2020 17:07 | Extremely likely | I have to have regular blood tests. The nurses. Staff and doctors are fantastic. They always have time for you. They are all very understanding people |
| 22/08/2020 17:07 | Extremely likely | All systems great |
| 22/08/2020 17:04 | Likely | Outstanding GP and staff first and foremost. No waiting for appointments, prompt attention, safe environment, very pleasant and professional environment. |
| 20/08/2020 11:48 | Extremely likely | |
| 15/08/2020 13:21 | Extremely likely | Saw the nurse today and found her to be very helpful |
| 14/08/2020 09:35 | Extremely likely | |
| 12/08/2020 18:18 | Extremely likely | Well organized and caring staff |
| 12/08/2020 17:56 | Extremely likely | |
| 12/08/2020 17:53 | Extremely likely | Friendly, efficient,timely |
| 05/08/2020 17:53 | Extremely likely | Great care taken with infection control , appointment on time and friendly staff |
| 05/08/2020 17:25 | Extremely likely | Smiley greeting and prompt service seeing the nurse |
| 05/08/2020 17:23 | Extremely likely | Kind, caring, supportive and easy to talk to. No problem getting an appointment |
| 01/08/2020 16:41 | Extremely likely | Friendly and caring staff. Social distancing, PPI, etc |
| 01/08/2020 15:25 | Likely | Blood had to be taken and I am one of those difficult ones and it went well |
| 29/07/2020 18:37 | Extremely likely | Attention was paid to patient safety |
| 29/07/2020 18:37 | Extremely likely | Always an excellent service and expertly managed during the challenging times with Covid 19 limitations |
| 29/07/2020 18:36 | Extremely likely | A very welcoming experience and professionally conducted |
| 22/07/2020 19:00 | Extremely likely | I went straight in for a blood test with no hassle & it's usually hard to get blood from my veins & sometimes It takes several attempts but Gill the nurse is always an expert and draws blood first time |
| 22/07/2020 18:59 | Extremely likely | |
| 18/07/2020 16:02 | Extremely likely | Because they provide excellent service and patient care |
| 18/07/2020 15:26 | Extremely likely | Efficient and on time |
| 11/07/2020 17:15 | Extremely likely | |
| 11/07/2020 17:15 | Extremely likely | Felt very welcome and was approached with care. I also felt very comfortable and was treated with pure kindness |
| 11/07/2020 17:14 | Extremely likely | Because the staff are familiar with my health needs and a new concern I raised was swiftly actioned |
| 01/07/2020 18:26 | Likely | On time and very helpful |
| 27/06/2020 18:43 | Extremely likely | Always polite and helpful |
| 19/06/2020 09:22 | Extremely likely | Always an excellent service |
| 19/06/2020 09:21 | Extremely likely | The service and care are always excellent |
| 12/06/2020 15:12 | Extremely likely | Good practices during a difficult time. Good communication |
| 12/06/2020 15:11 | Likely | Prompt efficient and caring |
| 06/06/2020 15:00 | Extremely likely | Jill is very professional and friendly with it |
| 27/05/2020 18:36 | Extremely likely | Cos it's true. |
| 23/05/2020 15:54 | Extremely likely | I spoke to Kristina the nurse who was very knowledgable of my current situation regarding my cholesterol and gave me some sound advice for the future |
| 18/05/2020 14:23 | Extremely likely | Warm, friendly, professional, competent, and on time |
| 18/05/2020 14:22 | Extremely likely | The service and care are always excellent |
| 18/05/2020 14:21 | Extremely likely | Nurse very good |
| 16/05/2020 17:53 | Extremely likely | Appointment on time, dealt with professional skill and empathy, well organised to prevent coronaviras infection |